Cybersecurity isn't guesswork, we handle it for you. And we don't just do outsourced IT support; we make it personal and reliable every single day
From Mauritius, we handle two complementary services: outsourced IT support (fluent French-speaking L1/L2 technicians working French hours) and hands-on cybersecurity (audits, penetration tests, Stormshield, and phishing simulations). Two areas of expertise, all through a single point of contact—ITDESK Solutions.
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Value Proposition
More than a call center. Your dedicated technical partner.
We do not rely on repurposed call center staff. Our technicians are fully trained in the operational environments typical of French IT service providers, covering ITSM, ticketing systems, Active Directory, Office 365, VPN management, and core network infrastructure.
Real IT skills
Profiles trained on the tools your clients use: GLPI, Jira Service Desk, Zendesk, Active Directory, Microsoft 365. Zero time required to learn the fundamentals.
Total flexibility
One-off half-days, monthly retainers, or dedicated full-time technicians. You adapt the volume to your actual workflow, with no hiring, no notice period, and no fixed overhead costs.
Native French Speaker, Similar Culture
Mauritius is among the most francophone countries in the world. Our technicians master professional registers, technical expressions, and the customer relations expected by your principals.
Zero HR Burden
No recruitment to manage, no leave to absorb, and no French social security contributions. Guaranteed replacement in case of absence. You sign with us, not with an individual.
Confidentiality & GDPR
Systematic NDA. Data processing procedures compliant with GDPR requirements. Each assignment is subject to a specific confidentiality clause tailored to your client environment.
Structured reporting
End-of-shift debriefs, weekly reporting upon request, and available resolution KPIs. Your managers maintain visibility without having to manage daily operations.
Our expertise
Des solutions IT & cybersécurité, qui font la différence
01
Cybersecurity
Audit, penetration testing, phishing, Stormshield, compliance — we protect your infrastructure with the requirements of a certified Gold partner.
02
Outsourced IT Support
Dedicated L1/L2 technicians based in Mauritius, French-speaking, aligned with French business hours. Up to 52% less than a France-based employee, with zero HR overhead.
Plans
Choose your collaboration model
Three plans designed to adapt to your actual workflow — from occasional reinforcement to a fully integrated offshore team.
Tailor-made
Half-day rate
Ideal for workload peaks, time-limited projects, or IT service providers wanting to test our service with no commitment.
- Booking 48 hours in advance
- 4-hour sessions (morning or afternoon)
- End-of-session report included
- No minimum commitment
- Available from the first week
Recommended
Monthly package
Fixed number of half-days each month. Schedule locked in at J-5 for optimal resource planning.
- Volumes: 10, 20, or 40 half-days
- Volume-based tiered pricing
- Schedule fixed at J−5
- Weekly reporting included
- Volume adjustable each month
Premium
Dedicated technician
An assigned technician on your account, trained on your specific environment, available full-time during your business hours.
- Exclusive technician, not shared
- In-depth onboarding on your tools
- Contractually guaranteed SLA
- Direct access, no intermediary tickets
- Controlled annual rate adjustment
Let's discuss your project