Born from the field, built on excellence
ITDESK Solutions was born from a simple conviction: French companies deserve an offshore IT partner who speaks their language, understands their constraints, and masters their tools.
Founded in Mauritius, ITDESK Solutions grew by observing the limitations of traditional BPO offerings: generalist agents trained in a few weeks, rigid processes, a culture distant from that of French IT service companies (ESNs).
We made the opposite choice. Every technician we recruit has prior experience in helpdesk or IT infrastructure. Every team member is trained on the tools our clients use daily — GLPI, Jira, Active Directory, Microsoft 365, Stormshield. We don't train agents to become technicians. We recruit technicians to become your dedicated team.
Two professions, one single requirement: operational results. No unfounded commercial rhetoric. Measurable outcomes, resolved tickets, secured infrastructures.
IT Expertise
Our technical expertise at the service of your projects
Client Proximity
A dedicated point of contact for each client
Controlled Costs
Competitive and transparent pricing
Mauritius
Local anchorage with an international vision
Why Mauritius
The time zone advantage that works in your favor
Natural Francophony
French is an official language in Mauritius. Our technicians are not "circumstantial" French speakers — they read, write, and communicate in professional French on a daily basis. Technical registers, documentation, client relations: no linguistic barriers.
UTC+4 Time Zone
+2 hours in summer, +3 hours in winter. In both cases, our technicians cover the entire French working day (7am–5pm Paris) without on-call duty, without complex scheduling. The time difference is an advantage, not a constraint.
Controlled Costs
−52% compared to a salaried technician in France. Not by reducing quality — by optimizing the structure. No French social charges, no Parisian real estate costs, no HR complexity. The savings benefit our clients, not our margins.
Similar Business Cultures
Mauritius has a British and French heritage. The business culture is close to that of European IT service companies: punctuality, structured reporting, process compliance. No cultural adaptation necessary.
What sets us apart
Why ITDESK and not a large BPO?
01
IT Specialists, not generalist agents
Large Mauritian call centers train versatile agents. Our technicians are recruited and trained exclusively on IT scopes, with real technical prerequisites — certifications, helpdesk experience, mastery of ESN environments.
02
Human-sized structure
You work directly with decision-makers. No intermediate account manager, no bureaucratic process. One request, one response, one implementation. Reactivity is not a commercial promise — it's our daily operation.
03
No French VAT
Invoicing from our Mauritian entity. As an offshore B2B service, French VAT does not apply — which simplifies accounting operations for your finance teams and improves the real net cost.
04
Controlled tariff increases
Our annual contracts include a transparent and capped reassessment clause. No surprises mid-mission — you budget with certainty over the duration.
Our approach
A Methodology That Delivers on
A Methodology That Delivers on
Its Promises
Notre équipe
Des Experts à Votre Écoute.
Feel free adapt this based on the specific managed services, features, and unique selling points your IT service company provides.
Nicolas Boesch
Directeur Fondateur
Jean Bertrand
Technicien Helpdesk
Dhivesh Chatoorsing
Technicien Helpdesk
Geetika Jhurry
Développeuse Web